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Fasten your seatbelts. Southwest Airlines’ brand differentiation strategy hits turbulent times.
Southwest Airlines was founded with a clear mission — to provide low-cost, convenient airfare for patrons. And for nearly 50 years, the airline stayed true to the brand differentiation strategy established by founders Herb Kelleher and Rollin King.
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My brother texted me the above screen shot, and it made me ponder the question: Who is the arbiter of truth? Are we really turning this over to machines to poll the world to see the majority opinion and publish it as “the truth”? If that is the case, imagine…
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